Privacy Policy

Last Updated: January 2025

Our Commitment to Privacy

Selah Valley Estate is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.selahvalley.com.au), make a booking, or interact with our services.

We adhere to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) in all our data handling practices.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a booking or enquiry for accommodation or function centre services
• Subscribe to our newsletter or marketing communications
• Contact us via email, phone, or contact forms
• Create an account on our website
• Participate in surveys or promotions
• Provide feedback or reviews

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Arrival and departure dates, accommodation preferences, number of guests, special requests
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Event Information: Event type, guest numbers, vendor details, event requirements
• Communications: Correspondence with our Guest Services or Events team
• Marketing Preferences: Communication preferences and consent records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Processing and managing your accommodation or function centre bookings
• Communicating with you about your bookings, including confirmations, reminders, and updates
• Providing customer service and support
• Managing payments and billing
• Coordinating event planning and logistics

Business Operations

• Improving our website, services, and customer experience
• Analyzing usage patterns and trends to enhance our offerings
• Maintaining records for business and legal purposes
• Responding to inquiries and providing information about our services

Marketing and Communications

• Sending promotional materials, special offers, and newsletters (with your consent)
• Contacting you via email, SMS, phone, or social media about our services, promotions, and events
• Conducting surveys and gathering feedback

You may withdraw your consent for marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at info@selahvalley.com.au
• Updating your communication preferences in your account settings

Please note that withdrawing consent for marketing communications does not affect our ability to send you essential service-related communications about your bookings.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (for secure payment transactions)
• Booking and reservation systems
• Email service providers
• Website hosting and analytics providers
• Customer relationship management (CRM) platforms

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

Event Vendors

For function centre bookings, we may share relevant information with your chosen vendors (caterers, decorators, photographers, etc.) to facilitate event coordination.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our guests or others
• Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement industry best practices and appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Alteration or misuse

Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and firewalls
• Access controls and authentication procedures
• Regular security audits and updates
• Staff training on data protection and privacy

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Booking Records: Retained for 7 years for accounting and legal compliance purposes
• Marketing Communications: Retained until you withdraw consent or unsubscribe
• Website Analytics: Typically retained for 26 months
• Correspondence: Retained for as long as necessary to address your inquiry or issue

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.

Correction

You have the right to request correction of any inaccurate, incomplete, or out-of-date personal information we hold about you.

Deletion

You may request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

Objection

You may object to the processing of your personal information for marketing purposes or on other legitimate grounds.

Complaints

If you have concerns about how we handle your personal information, you may lodge a complaint with us. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session cookies, security cookies)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

For more information about cookies and how to manage them, visit www.aboutcookies.org.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by Selah Valley Estate. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer your information outside of Australia, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Selah Valley Estate 110 Youngs Road Limpinwood NSW 2484 Australia

Email: info@selahvalley.com.au Phone: Contact us via our website contact form

For privacy-specific inquiries or to exercise your privacy rights, please include "Privacy Request" in the subject line of your email.

Your Consent

By using our website, making a booking, or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Additional Information for Event Clients

If you book our function centre for an event, wedding, or retreat, additional privacy terms may apply as outlined in the Selah Valley Estate Function Centre Booking Terms and Conditions. Event clients should also refer to Section 20 (Privacy) of the Function Centre Terms.